Customer Service – Not Just for the Entrepreneur
Ask any entrepreneur about the importance of customer service to the on-going success of their venture and chances are they’ll tell you customer service is paramount to success. How are we as faculty doing in providing great service to our students? This workshop explores the concept of customer service through the eyes of the student.
What’s your personal customer service scorecard? Are you meeting the needs of your students in a manner that helps them succeed? Customer service is a learned behavior and we can start our students down the path of great customer service by modeling the behavior that can make or break their business.
Participants will identify the strengths and weaknesses of their personal customer service style as well as that of their institution. Additionally participants will be challenged to define customer service in terms of how well they are helping their students understand the opportunities and obstacles of entrepreneurship.
Additionally, participants will be invited to engage in a discussion to share best practices in curriculum development and to discuss the potential of entrepreneurship education.
Hand-outs provided will include program requirement grid worksheets, suggested timelines, and suggestions for utilizing existing courses.
Ken Knox, Ph.D., Program Director, Business Management, Jefferson Community College, OH